Terms & Conditions

Last updated: 10 April 2025

Introduction

The website www.derrick.dk is owned and operated by Hilvy Ltd, a company registered in England and Wales under company number 11529251, with its registered address at 71–75 Shelton Street, London, WC2H 9JQ.

By accessing this site or any related service, you agree to be bound by these Terms of Use. If you do not accept them, you must discontinue use of the site immediately. These terms form a binding agreement between you (“Client”) and Hilvy Ltd (“Hilvy”, “we”, “us”, “our”).

Intellectual Property Rights

All website content including design, source code, graphics, and branding is owned by Hilvy and protected under copyright, trademark, and other intellectual property laws. This content is provided for your personal use only. You may not reproduce, distribute, sell, license, or otherwise use it without Hilvy’s prior written consent. All rights are reserved.

Ownership of Materials

All original design files and deliverables (“Projects”) created for you belong to you upon full payment. If, by law, any rights transfer to Hilvy, we assign them back to you automatically. You confirm that any materials you provide to us do not infringe on any third-party rights.

Hilvy may showcase work publicly unless otherwise agreed. We reserve the right to reuse ideas, concepts, and code for other clients but will not replicate or resell your full website or project in its entirety.

Third-Party Fonts

If your project includes fonts that require a separate license, we will notify you. You are responsible for purchasing the appropriate licenses from the rights holders. Hilvy accepts no responsibility if you fail to do so.

User Representations

By using our site, you confirm that:

• You have legal capacity to enter into contracts.
• You are not a minor in your jurisdiction.
• You will not access the site using automated tools.
• You will not use the site for unlawful purposes or violate any laws.

Prohibited Activities

You must not:

• Use the website for any unauthorised purpose.
• Extract data or create competing services.
• Circumvent security measures or introduce malware.
• Impersonate or harass others.
• Attempt to reverse engineer the site.
• Upload content that infringes third-party rights.
• Misuse or damage our systems in any way.

Confidentiality

We will treat your sensitive information confidentially and will not knowingly breach any third-party agreement. You agree to hold Hilvy harmless from claims where you have supplied infringing materials.

Client Feedback

Any feedback or suggestions you submit become the property of Hilvy. We may use them freely without acknowledgement or compensation unless they form part of deliverables owned by you under our project terms.

Management and Oversight

Hilvy reserves the right to monitor usage, restrict access, or terminate accounts that breach these terms. We may take legal action against misuse or unlawful behaviour.

Privacy Policy

By using this website, you also agree to our Privacy Policy. Together, these terms form the complete agreement between you and Hilvy.

Refunds and Cancellations

Refunds are granted at our discretion and evaluated case by case. If a refund is approved in your first month of service, all deliverables remain the property of Hilvy and may not be used. Legal action may be taken if this clause is breached.

Auto-Billing & Payment Terms

By submitting payment, you authorise Hilvy Ltd to charge your card automatically for future invoices via Stripe. You will receive a reminder at least 7 days before any auto-charge. You can opt out with 30 days’ written notice. If a charge fails, you must provide an alternative payment method within 10 days to avoid service disruption.

Modifications

We may modify or discontinue the website or its content at any time without notice or liability.

Service Interruptions

We do not guarantee continuous availability. Interruptions may occur due to factors beyond our control, and we are not liable for any inconvenience or loss resulting from such outages.

Governing Law

These terms are governed by the laws of England and Wales.

Dispute Resolution

All disputes will first be submitted to arbitration in the UK, preferably under the oversight of the Centre for Effective Dispute Resolution (CEDR). You waive the right to participate in class actions or jury trials unless agreed otherwise in writing.

Disclaimer

The website is provided “as is”. Hilvy makes no warranties as to accuracy, reliability, or uninterrupted service. We disclaim liability for any loss or damage, including from viruses, inaccuracies, or third-party links.

Limitations of Liability and Indemnification

Hilvy and its team are not liable for indirect, incidental, or consequential damages. You agree to indemnify us from claims arising from your use of the website, breach of terms, or violation of third-party rights.

User Data

You are responsible for your own data. We are not liable for loss or corruption of any content or data you provide or store via the website.

Electronic Communications and Signatures

You consent to receive communications electronically and agree that electronic agreements and signatures are legally binding.

Showcasing Design Work

We may display your project in our portfolio and digital marketing unless you have requested otherwise in writing or have entered into a non-disclosure agreement with us.

Referrals

Referral tracking and payouts are managed by our third-party provider, Rewardful.com.

Maintenance & Ongoing Services

Where Hilvy provides ongoing services such as website support, performance optimisation, design tweaks or technical maintenance ("Maintenance Services"), these are provided on a reasonable-effort basis to help keep your website running smoothly.

Hilvy does not and cannot guarantee continuous website uptime, speed, compatibility, or issue-free performance. You acknowledge that the underlying platforms (e.g. Webflow, Stripe, Rewardful, third-party plugins or APIs) are outside of Hilvy’s control. We cannot be held liable for outages, bugs, feature deprecations or service issues originating from such platforms.

Maintenance Services do not include major redesigns, app development, third-party support tickets, or integrations beyond what is explicitly agreed in writing. Any urgent or out-of-scope tasks may be charged separately or declined based on availability.

You agree that Hilvy is not liable for any business interruption, loss of income, or loss of clients arising from performance issues, outages, or delays caused by external platforms or circumstances beyond our reasonable control.

Subcontractors and Freelancers

Hilvy may from time to time engage third-party subcontractors, freelance designers or developers to assist in the delivery of services. We remain your primary point of contact and are responsible for overall project management.

These third parties operate under confidentiality obligations. However, no contractual relationship is formed between you and any subcontractor unless explicitly agreed. Hilvy shall not be liable for third-party errors, negligence or delays beyond our reasonable oversight or control.

Termination for Misconduct or Non-Cooperation

Hilvy reserves the right to suspend or terminate services immediately, without refund, if you:

• Repeatedly fail to provide timely approvals, access, or feedback.
• Use threatening, abusive, or unprofessional communication.
• Breach these Terms of Use or act unlawfully.

If terminated under this clause, Hilvy may retain work completed to date until outstanding invoices are paid and reserves the right to pursue recovery of any costs or damages incurred.

Extended Disclaimer of Liability for Third-Party Platforms

You understand that Hilvy integrates and works with third-party tools and platforms (such as Webflow, Rewardful, Stripe, domain registrars, analytics services, etc.) to provide functionality, hosting, and processing features on your website or service.

Hilvy cannot and does not guarantee the performance, uptime, availability, security, or long-term support of these third-party platforms.

Accordingly, to the fullest extent permitted by law, you agree that Hilvy is not liable for:

• Downtime, bugs, outages, or delays caused by external platforms.
• Loss of revenue, business interruption, reputational damage, or data loss.
• Service changes, deprecations, pricing updates, or feature removals imposed by third-party providers.

Your sole remedy in such cases shall be the discontinuation of services, and Hilvy’s total liability shall be limited to the fees paid by you for the directly affected services in the preceding 30 days.

Miscellaneous

These terms, together with any posted policies, constitute the full agreement between you and Hilvy. If any part is found unenforceable, the rest remain valid. Nothing herein creates an agency or partnership.

Contact

For questions about these Terms of Use, please email info@hilvy.io.

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